Soft Serve & Frozen Yogurt

How to Choose the Right Commercial Soft Serve Machine? We never thought you’d ask! We know there’s a lot of information out there on soft serve machines and it can get confusing. We have complied a “Ten Questions to Ask Before You Buy” Soft Serve Machine Buying Guide. Taylor soft serve machines come in all different styles to suit your needs. Each model has it's own unique production capability. If you need help making a decision, we’re on standby and willing to help you get into the right machine. Call us anytime 800-678-2956

Don’t forget to ask about our Certified Pre-Owned. They’re about as new as you can get for a owned unit. Even comes with a full 365 day warranty!

Single Flavor

Create favorites like cones and sundaes, hand-spun shakes and whirl-ins, cakes and signature frozen novelties from a single flavor soft serve machine. Available in a variety of styles and options, including a gravity or pump mix delivery system, countertop or free standing floor model, there’s a Taylor® single flavor soft serve freezer to fit your operation. With a wide selection of mix variations, you can serve ice cream, frozen custard, sorbet, or frozen yogurt to please all of your customers’ tastes.

Multi Flavor

Offer all the popular soft serve variations from low or nonfat ice creams to custards, frozen yogurt and sorbet. Serve two separate flavors, or a combination of both. It’s soft serve with a twist from an easy-to-operate Taylor multi-flavor soft serve freezer. Taylor freezers are available in a variety of styles and options, including a gravity or pump mix delivery system, countertop or free standing floor models, there’s a Taylor Twin Twist Soft Serve Freezer that’s right for your operation.

Heat Treatment

Heat treatment freezers are designed to eliminate time-consuming daily freezer maintenance. At the same time they ensure that the soft serve or shake product you're serving maintain food safety standards. The state-of-the-art heat treatment system works through an overnight, timed heating and cooling program that safely maintains product for up to 28 days before complete disassembly and cleaning are required - reducing labor costs and product waste. 

Taylor Commercial Soft Serve Machines — Upstate New York

Taylor Upstate has been Upstate New York's only authorized Taylor commercial equipment dealer and service center since 1981, and soft serve machines are the core of everything we do. If you are looking to buy or lease a commercial soft serve machine in Upstate New York — for an ice cream shop, restaurant, food truck, campground, convenience store, or any other foodservice operation — Taylor Upstate is your local authorized source with the deepest inventory, the broadest product knowledge, and the most experienced service network in the region.

Why Taylor Is the Industry Standard for Soft Serve

Taylor Company has been manufacturing commercial soft serve equipment for over 95 years, and the Taylor name is synonymous with quality, reliability, and performance in the frozen dessert industry. From the busiest Dairy Queen franchise to the smallest independent ice cream shop, Taylor soft serve machines power more frozen dessert businesses than any other brand in the world. There are specific reasons for this dominance that matter to every Upstate NY operator considering a soft serve machine purchase.

Consistency. Taylor machines produce the same texture, temperature, and overrun on the first cone of the day as on the last cone of the busiest summer afternoon. That consistency is not accidental — it is the result of precision engineering, advanced refrigeration technology, and over nine decades of continuous product refinement. For a business where customer satisfaction depends on the product looking and tasting the same every single time, consistency is not optional.

Reliability. Taylor machines are built to run — through a full summer season, through a double-shift QSR operation, through years of continuous service. The machines we sell today are backed by a 2-year manufacturer's parts and labor warranty, 5-year on main refrigeration components and 2-year coverage on motors and electronic controls. Combined with Taylor Upstate's factory-trained local service network, you have the most reliable soft serve program available anywhere in Upstate New York.

Versatility. A Taylor soft serve machine is not just an ice cream machine. Depending on the mix you run through it, the same machine produces soft serve ice cream, frozen custard, frozen yogurt, sorbet, and low-fat or nonfat frozen desserts. Single flavor and twin twist configurations give you menu flexibility. Add a Flavor Burst system and one machine delivers up to 16 flavors from a single spout. The product range a Taylor machine supports is limited only by your imagination and your market.

The Taylor Soft Serve Machine Lineup Available in Upstate NY

Taylor Upstate offers the complete Taylor soft serve machine lineup across three main categories. Every model is available new, and many are also available as Taylor Certified Pre-Owned with a full 365-day parts and labor warranty.

Single Flavor Soft Serve Machines

Single flavor Taylor soft serve machines are the ideal starting point for operators adding soft serve to their menu for the first time, or for established businesses that want maximum production efficiency from a single flavor program. Available in countertop and floor model configurations, with gravity or pump mix delivery systems, in air-cooled or water-cooled versions, Taylor single flavor machines cover every application from a compact food truck needing a countertop C152 to a high-volume ice cream shop running a floor model 8752.

Key single flavor models available through Taylor Upstate include the C152 countertop, C706 and C708 countertop and floor models, and the 8752 floor model. Each offers different production capacities and installation footprints to match your space and volume requirements. Our sales team will walk you through the specific production data for each model and help you match machine capacity to your projected daily volume — because buying more machine than you need wastes money, and buying less machine than you need costs you sales during your busiest periods.

Multi Flavor Twin Twist Soft Serve Machines

Twin twist soft serve machines are the most popular configuration in the Taylor lineup — and for good reason. Two independent freezing cylinders allow you to serve two separate soft serve flavors, or dispense a combination of both in a classic soft serve twist. For the vast majority of Upstate NY ice cream shops, restaurants, and food trucks, the twin twist configuration is the right answer. Customers expect the twist option. It is the product most associated with soft serve in the minds of the buying public, and it commands slightly higher pricing than a single flavor cone at most operations.

Taylor twin twist machines available through Taylor Upstate range from the compact C161 countertop — the most popular soft serve machine in the Taylor lineup, ideal for food trucks and locations with limited space — up through the C722 and C723 mid-range floor and countertop models, to the high-volume C712, C713, C791, C794, and 8756 floor models designed for dedicated ice cream shops and high-volume QSR operations.

The selection between these models comes down to three variables: installation footprint, mix delivery system (gravity vs pump), and hourly production capacity. Our sales team provides side-by-side production data comparisons and helps you model the machine you actually need based on your peak hour customer volume — not a generic recommendation.

Heat Treatment Soft Serve Machines

Heat treatment soft serve machines represent a significant operational advance for businesses where daily cleaning is a labor burden or a health code compliance challenge. The Taylor heat treatment system works through an automated overnight heating and cooling cycle that safely maintains dairy product in the machine for up to 28 days before complete disassembly and cleaning is required.

For ice cream shops, food trucks, campground concessions, and any operation where cleaning the soft serve machine daily consumes significant staff time — or where finding qualified staff willing to perform daily cleaning is a recurring challenge — heat treatment machines pay for their premium cost through labor savings within the first season of operation. Taylor heat treatment models are available in both single flavor and twin twist configurations.

Gravity vs Pump — What Is the Difference?

One of the most common questions Taylor Upstate gets from first-time soft serve machine buyers is the difference between gravity-fed and pump-equipped machines. Here is the straightforward explanation:

A gravity machine uses gravity to feed mix from the hopper down into the freezing cylinder. A pump machine uses an internal pump to push mix into the cylinder under pressure, which incorporates additional air into the product and creates a higher or more consistent overrun. Neither is inherently better — they are better for different products and different operations.

Pump machines give you more control over overrun and can reduce mix cost by incorporating more air per serving. Gravity machines are simpler mechanically and produce a denser, lower-overrun product that some customers prefer. The right choice depends entirely on the mix you plan to run, the product texture your customers expect, and your preference for operational simplicity versus product customization. Our sales team walks every new buyer through this decision in detail.

Air Cooled vs Water Cooled

Taylor soft serve machines are available in air-cooled and water-cooled configurations. Air-cooled machines require adequate ventilation space around the unit to dissipate heat — typically at least 6 inches on each side and above the machine. Water-cooled machines require a water supply line and a drain, but run more efficiently, more quietly, and perform better in hot kitchen environments where ambient temperatures are high.

For most Upstate NY ice cream shops and food service operations with adequate kitchen ventilation, air-cooled is a good choice. For high-volume operations or in hot kitchen environments, water-cooled is often worth the additional plumbing investment. Taylor Upstate's sales team evaluates your specific space during the pre-sale site survey and recommends the right cooling configuration for your location.

What Is Included When You Buy From Taylor Upstate

Purchasing a soft serve machine through Taylor Upstate is fundamentally different from buying online or from a national equipment reseller. Every new soft serve machine purchase from Taylor Upstate includes:

Free location survey and profitability consultation. Before you commit to any machine, our team visits your location, evaluates your space, reviews your menu concept, models your projected volume, and recommends the right machine for your specific situation. This is a complimentary service with no obligation.

Delivery and professional installation. We deliver your machine to your location and install it correctly — level, positioned properly for ventilation, connected to the right power supply, and fully operational before we leave.

On-site staff training. Your team learns how to operate the machine, mix product correctly, clean and sanitize according to your local health code requirements, and troubleshoot basic operational issues. We also provide training resources and operator manuals for ongoing staff training.

Cleaning supplies and preventive maintenance materials. Everything your team needs to keep the machine clean and compliant from the first day of service is included with every purchase.

Advertising resources and menu development. Taylor provides point-of-sale materials, menu boards, and product photography to help you market your soft serve program. Our team helps you develop pricing, build a menu, and position your soft serve offering for maximum profitability.

24/7 service support. Once you own a Taylor machine purchased through Taylor Upstate, you have access to our factory-trained service network around the clock, 365 days a year. Our technicians are GPS-dispatched across all of Upstate New York with a 24-hour response time and genuine Taylor parts on every service vehicle.

Taylor Certified Pre-Owned Soft Serve Machines

Not every operator needs a brand new machine. Taylor Upstate offers Taylor Certified Pre-Owned soft serve machines for operators who want genuine Taylor quality at reduced pricing — seasonal businesses, first-time operators testing a concept, growing companies opening additional locations, or any operator for whom a new machine purchase does not fit the current budget.

Every Certified Pre-Owned machine we sell has passed a rigorous 50-point inspection performed by our EPA-certified master technicians, been fully reconditioned using only Taylor Authorized Genuine Parts, and is backed by a full 365-day parts and labor warranty after purchase. Delivery, installation, and training are included with every Certified Pre-Owned purchase exactly as they are with new equipment. This is not a used machine bought at auction and resold — it is a machine that has been thoroughly evaluated, reconditioned to a known standard, and sold with the confidence of a full warranty and local service backup.

Serving All of Upstate New York

Taylor Upstate delivers and services soft serve machines throughout all of Upstate New York — every city, town, and rural community across the region. Our service coverage includes Syracuse, Albany, Rochester, Buffalo, Binghamton, Utica, Saratoga Springs, Plattsburgh, Watertown, Glens Falls, Ithaca, Elmira, Jamestown, Oneonta, Rome, Oswego, Cortland, Kingston, Newburgh, Poughkeepsie, and every location in between — from the Canadian border to the Pennsylvania line, from the Vermont border to Lake Erie.

We do not service New York City, Long Island, or the lower NY counties. For those areas, contact Taylor Company directly to locate your regional distributor.

Get Started With a Free Soft Serve Consultation

Whether you know exactly which Taylor model you want or you are just starting to research soft serve machines for the first time, Taylor Upstate is ready to help. Our sales team has decades of experience matching Upstate NY operators with the right machine for their specific concept, volume, and budget — and we are available by phone, email, or in person at either of our two Upstate NY showrooms.

Call us at 800-678-2956, email sales@taylor-upstate.com, or visit our showrooms in Marcellus (near Syracuse) or Troy (Capital District) to see machines in action and speak with our team. We offer free demonstrations, free location surveys, and free profitability consultations with no obligation.

If you already have a machine and are trying to reach our service department you can call us at 800-678-2956