Contact Taylor Upstate — Upstate New York's Authorized Taylor Dealer
Taylor Upstate is Upstate New York's only authorized Taylor commercial equipment dealer and service center, proudly serving restaurants, ice cream shops, food trucks, campgrounds, convenience stores, and institutions across all of Upstate New York since 1981. Whether you are looking to purchase new soft serve equipment, need service on an existing machine, want to order genuine Taylor parts, or are just getting started planning your frozen dessert business, our team is ready to help.
Call us toll free at 800-678-2956, email us at sales@taylor-upstate.com, or fill out the contact form on this page and one of our team members will be in touch promptly.
What Can We Help You With?
Our team handles all of the following — just reach out and let us know what you need:
Equipment Sales & Consultations Looking to buy or lease a soft serve machine, milkshake machine, frozen beverage dispenser, slush machine, batch freezer, commercial grill, or any other Taylor or Icetro product? We offer free location surveys, profitability consultations, and menu optimization sessions — at your location, at your house, or at our state-of-the-art showroom. There is never any obligation and never any pressure. We want to make sure you get the right machine for your business before you commit to anything.
Authorized Service & Repair Taylor Upstate operates the largest factory-trained service network in Upstate New York. Our EPA-certified technicians are GPS-dispatched across the entire region and reach most locations within 24 hours of a service call. We carry genuine OEM Taylor parts in every service vehicle and achieve a 94% or higher first-visit fix rate. If your machine is down, call us immediately at 800-678-2956 — we treat service calls as urgent.
Genuine Taylor Parts Need a part fast? Visit our dedicated parts store at TaylorUpstateStore.com for same-day shipping on genuine Taylor parts. If you cannot find what you need online, call or email us directly and our parts team will track it down for you.
Certified Pre-Owned Equipment Interested in a Taylor Certified Pre-Owned soft serve machine or frozen beverage dispenser? Every pre-owned unit we sell passes a rigorous 50-point inspection, is reconditioned exclusively with genuine Taylor parts, and comes with a full 365-day parts and labor warranty. Contact us to ask about current inventory.
Financing Taylor Upstate offers equipment financing options to help you get the right machine without a large upfront investment. Visit our financing page or ask our sales team for details when you reach out.
Our Two Upstate New York Locations
Marcellus Office — Syracuse Area 4291 Slate Hill Road Marcellus, NY 13108 Serving Syracuse, Utica, the Finger Lakes, the North Country, the Adirondacks, and Western New York
Troy Office — Capital District 564 Livingston St Troy, NY 12182 Serving Albany, Troy, Saratoga Springs, the Hudson Valley, the Southern Tier, and the Mohawk Valley
Toll Free: 800-678-2956 Email: sales@taylor-upstate.com Hours: Monday–Friday, 8:00 AM – 4:30 PM
Serving All of Upstate New York
Taylor Upstate serves every corner of Upstate New York including Syracuse, Albany, Rochester, Buffalo, Binghamton, Utica, Saratoga Springs, Plattsburgh, Watertown, Glens Falls, Kingston, Oneonta, Cortland, Rome, Oswego, Ithaca, Elmira, Jamestown, Poughkeepsie, Newburgh, and every city, town, and rural community in between. If you are in Upstate New York and need Taylor equipment or service, we are your authorized local source.
We do not service New York City, Long Island, or Westchester and Rockland counties. For those areas please contact Taylor Company directly to find your regional distributor.
Why Work With Taylor Upstate?
Taylor Upstate has been the trusted frozen dessert and commercial cooking equipment partner for Upstate NY foodservice operators for over 44 years. Here is what sets us apart from buying online or working with a national dealer:
Local expertise. Our sales team knows Upstate NY — the seasonal business patterns, the local health department requirements, the logistical realities of operating in the Adirondacks in February or on a lakefront in July. We give advice based on real experience in your market, not a generic national sales script.
True turnkey support. Every new machine purchase includes delivery, professional installation, on-site staff training, cleaning supplies, preventive maintenance materials, advertising resources, and menu development guidance. We do not hand you a machine and walk away.
The fastest service in the region. With factory-trained technicians GPS-dispatched across all of Upstate NY, genuine parts on every truck, and a 24-hour response commitment, we minimize your downtime when something goes wrong — because we know downtime costs you money.
One call covers everything. Sales, service, parts, training, menu development, financing — Taylor Upstate handles all of it. You do not need to manage multiple vendors or call a national 800 number and wait on hold. One call to 800-678-2956 gets you to a real person who knows your market.
Ready to get started? Call us at 800-678-2956, email sales@taylor-upstate.com, or fill out the contact form below.