For over 44 years we have been the trusted partner for ice cream shops, restaurants, food trucks, campgrounds, convenience stores, catering companies, universities, and foodservice operators of every type across all of Upstate New York — from the Adirondacks and North Country to the Finger Lakes, Southern Tier, Capital District, and everywhere in between.

We are not a national equipment dealer with a territory rep who visits twice a year. We are a local company with two full-service offices in Marcellus and Troy, New York, factory-trained technicians dispatched across the region every day, and a genuine parts store at TaylorUpstateStore.com that ships same-day to anywhere in our territory. When you call us, you talk to someone who knows your county, knows your business type, and has been doing this for decades.

What We Sell

We specialize in commercial soft serve machines, ice cream machines, frozen yogurt equipment, frozen beverage dispensers, milkshake machines, smoothie equipment, and commercial cooking equipment from Taylor — the industry leader in foodservice equipment for over 95 years. We also carry Icetro soft serve machines, Emery Thompson batch freezers, and the full line of Middleby commercial brands, making us a true one-stop service center for foodservice operators across New York State.

What Sets Us Apart

Buying a machine from Taylor Upstate is not a transaction — it is the beginning of a partnership. Every new machine purchase includes delivery to your location anywhere in Upstate New York, professional installation by our service team, on-site staff training so your employees know how to operate and clean the equipment correctly from day one, cleaning supplies, preventive maintenance materials, advertising resources, menu development guidance, and 24/7 support. We help you succeed from the moment we deliver your equipment — not just sell you a machine and walk away.

Our Two Showrooms and Test Kitchens

We invite every prospective customer to visit one of our two Upstate NY locations before making an equipment decision. Our showrooms are always stocked with the newest and most innovative Taylor equipment in the industry, and our team is on-site to demonstrate any machine you are considering.

Our Marcellus location at 4291 Slate Hill Road serves Central New York — Syracuse, Utica, the Finger Lakes, the North Country, and the Southern Tier. Our Troy location at 564 Livingston Street serves Eastern New York — Albany, the Capital District, the Adirondacks, and the Hudson Valley.

Whether you are purchasing your first soft serve machine, upgrading aging equipment, or opening a new location and need a full kitchen buildout consultation, our team will assess your space, your volume, your menu concept, and your budget — and recommend the right equipment for your specific situation, not the most expensive option.

Turnkey Restaurant and Foodservice Development

Taylor Upstate specializes in turnkey equipment programs for new and expanding foodservice operations. Our experienced team assists with location analysis, floor plan design, electrical and water placement, menu planning, food cost and profitability analysis, supplier introductions, first product order recommendations, and point-of-sale materials. We have helped hundreds of Upstate NY operators get from concept to first customer.

Factory-Trained Service — 24 Hours, Across All of Upstate NY

Our EPA-certified, factory-trained service technicians are GPS-dispatched across all of Upstate New York and reach most locations within 24 hours of a service call. Every technician vehicle is fully stocked with genuine Taylor OEM parts — because a technician who shows up without the right part solves nothing. Our first-visit fix rate is 94% or higher, which means your downtime is measured in hours, not days.

When something goes wrong at noon on a Saturday in July — and in commercial foodservice, something eventually always does — you want an authorized Taylor service center with local technicians, not a general repair shop guessing at your machine or a national hotline telling you parts will ship in 5-7 business days.

Group image of the 2026 Taylor Upstate team members at a restaurant with a brick wall

Taylor Certified Pre-Owned Equipment

We offer Taylor Certified Pre-Owned soft serve machines, frozen beverage equipment, and cooking equipment that have passed our rigorous 50-point inspection, been reconditioned exclusively with genuine Taylor OEM parts, and are backed by a full 365-day parts and labor warranty. It is the smart choice for seasonal businesses, first-time operators, and growing companies opening new locations who want proven commercial equipment at a reduced investment.

Ongoing Training and Support

Once you purchase equipment from Taylor Upstate, our commitment to your success does not end at delivery. We provide ongoing staff training as your team changes, operator manuals and training videos for new employee onboarding, and direct access to our service team for operational questions. Our goal is to develop long-term relationships with operators who are growing their businesses — not one-time equipment transactions.

Ready to Get Started?

Call us at 800-678-2956, email sales@taylor-upstate.com, or visit one of our showrooms. We serve all of Upstate New York — every city, town, and rural community from the Pennsylvania border to the Canadian border.

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