Technician
Prerequisite Exam
A 32-question exam covering refrigeration systems, wiring diagrams, motors, and on-site professionalism. Answer every question, submit, and see your final result right away.
Questions about the exam? Call 800-678-2956. Need equipment service instead? Submit a service request online.
What the Exam
Covers
The exam checks the core knowledge a service technician uses on every call, from reading a wiring diagram to communicating with the customer.
System components, refrigerant lines, expansion valves, refrigerant identification, and how heat moves through the system.
Reading a motor wiring diagram, including contactors, control switches, overloads, phase, and continuity.
Motor operation and ratings, data plate terms, power requirements, and switch terminal markings.
How to handle a late arrival and what to do when you find additional worn parts during a repair.
Four Steps to
Your Result
Open the exam and enter your first and last name so your result can be matched to you.
Questions appear one at a time, with the figure beside any question that uses it. Go back and change an answer at any time.
The review screen shows anything you skipped. Every question needs an answer before you can submit, and answers can't be changed afterward.
Your score, pass or fail status, and the question numbers you missed appear on screen. Your result is emailed to your service manager.
Get Set Up
for the Exam
The exam works on a phone, but a laptop or tablet makes the figures easier to read and trace.
Complete the exam yourself, without reference material.
Each figure has an Enlarge option so you can follow a line or find a letter.
Your progress is kept in the browser you started in until you submit.
Technician Exam —
Frequently Asked Questions
No. The exam has no timer, so you can work through each question at your own pace.
The passing score is 80%. With 32 questions, that means at least 26 correct answers.
Yes, at any time before you submit. Use Back or the numbered question buttons to return to any question.
Your final result shows your score and the question numbers you missed. It doesn't show the correct answers.
Your result is emailed to your service manager when you submit, and it also appears on your final result page.
Call 800-678-2956 or email service@taylor-upstate.com.
Start the
Technician Exam
32 questions. No timer. Your final result appears as soon as you submit.
Call us: 1-800-678-2956
Taylor Upstate — Complete Foodservice Equipment & Service
As an authorized Taylor and Middleby Advantage service center, Taylor Upstate provides technical resources and factory-trained expertise across our complete equipment lineup for Upstate New York:
- Taylor Training Videos — Model-specific cleaning and operation videos for all Taylor equipment
- Taylor Operator Manuals — Technical documentation for all current and legacy Taylor models
- Taylor Soft Serve & Frozen Dessert Machines — The complete Taylor lineup of commercial soft serve, frozen yogurt, and ice cream equipment
- Taylor Crown Series Commercial Grills — Two-sided clamshell grills for quick service restaurants and high-volume operations
- Middleby Advantage Authorized Service — Factory-authorized service for 30+ Middleby commercial brands
- FlavorBurst Flavor Systems — Inline flavor injection for soft serve and frozen yogurt machines
Call 800-678-2956 or email service@taylor-upstate.com with questions about the Technician Prerequisite Exam.
